Agency:

Alternate Solutions Health Network

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.               

Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers.  Based on this regulation, all of our employees must be fully vaccinated or have a valid exemption.

Schedule:
Monday – Friday from 8:15 am – 5:00 pm at our office in Troy, MI
(occasional nights or weekend call outs)

Responsibilities: Answer inbound calls participating in a Service Desk queue
Create, work and document tickets for Customers
Provide technical customer support via telephony and e-mail ticketing
Acknowledge and set expectations with Customers in a timely fashion
Troubleshoot basic to advanced technical problems. document results and escalate as needed
Provision, configure and ship mobile devices to Customers (Samsung, Apple, etc.)
Provide end-user support for mobile devices (Samsung, Android, SOTI, etc.)
Identify and purchase end-user equipment (desktop, laptop, monitors, peripherals, etc.)
Receive and document receipt of goods for incoming orders
Install and configure workstation operating systems (Microsoft Windows)
Install and configure workstation applications (Microsoft, Adobe, VPN Client, etc.)
Measure and maintain inventory levels of supplies (keyboards, mice, headsets, etc.)
Troubleshoot end-user device network connectivity (Wired, wireless, VPN, etc.)
Install, configure and troubleshoot peripheral devices (printers, scanners, media, etc.)
Troubleshoot, coordinate and verify hardware warranty repairs (HP)
Participates in on call 
Other reasonable duties assigned by Manager Qualifications: Strong customer service and documentation skills
Strong verbal and written communication skills
Ability to identify and execute predetermined procedures
Demonstrated success managing multiple priorities while delivering results
Experience performing routine maintenance on laptop and desktop hardware
Experience installing and administrating a Microsoft workstation environment
Experience installing and configuring workstation applications
Experience administrating Mobile Devices via Mobile Device Management
Demonstrated ability to follow directions and deliver results individually and as a team member
Demonstrated ability to establish and maintain effective working relationships with other employees, vendors and customers
Understands, adheres to and effectively communicates company polices and procedure
Associates degree in a computer-related technology field or equivalent industry experience
Possess a valid driver’s license and a good driving record

Troy, M

We’ll help you put your passion for patient care to work.  Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.