About the Role:

Grade Level (for internal use):

10

Job Description

The Managed Services team is responsible for managing and supporting our Managed Services clients. The role involves being a member of the database team within Managed Services which is responsible for maintaining managed services databases on the cloud including:

• Administration
• Housekeeping
• Change Management
• Support and issue resolution
• Monitoring
• Tuning   

Furthermore, the Managed Services team is responsible for all of the infrastructure, and ensuing automation required, to support continuous integration and continuous delivery of our Software Development Lifecycle Process.

• Maintenance and provisioning of all internal environment and integration databases
• Administration of all internal Postgres and oracle instances and servers
• Development, documentation and governance of all DDL and DML product scripts
• Packaging of Database Releases
• Providing client troubleshooting support and SQL script development / reviews and general oracle expertise for the support desk
• Offering support and expertise to ensure maximum uptime of environments
• Ensure that client SLAs are strictly adhered to
• Involved in core team tasks including data modelling, governance and quality of database artefacts as well as release packaging

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Candidates will be required to liaise with the other groups within the Managed Services Team to ensure the overall team works together as a unit. Candidates will also need to be able to liaise with various other teams (e.g. Architecture, Design Authority, Support) to ensure changes to the database or support issues are dealt with comprehensively. Candidates should be familiar with operating in a challenging production environment supported from different locations and should also have a good appreciation of Development processes, toolsets and delivery infrastructure, and be comfortable working with multiple differing systems and tools. The successful applicant will be required to work within a team structure. The candidate should demonstrate a willingness to learn new technologies, processes, toolsets and be comfortable working with multiple differing systems.

Duties & accountabilities

• Management of all managed services environments (internal and client-facing)
• Provide support for any database related issues to all clients, particularly managed services clients
• Manage high severity incidents via SPGI process and work with all stakeholders to resolve issues as soon as possible including attending client bridge calls
• Ensure Database requests are dealt with within defined SLA’s
• Modelling and scripting database changes for all our products
• Ensure client releases are packaged and made available in a timely manner
• Be available for occasional on-call rotation or weekend deployments

Education & experience

• 4 -10 years of experience in similar role with Degree in Technology, Computer Science, IT or a related course
• Proficient in Postgres
  • Administration
  • psql, PL/pgSQL,
  • pgdump/pgrestore
  • Performance Tuning and Monitoring
• Good Linux/Unix knowledge
• Good Database skills - Data Modelling, Database Release management
• Experience in AWS Cloud including Amazon Aurora

Experience of the following technologies:

• JIRA/Service Now
• Confluence
• Shell scripting
• Git
• Oracle knowledge is desirable 
• Knowledge of database migration tools like ora2pg is beneficial

Commercial awareness

• Knowledge of Corporate Actions business is major advantage
• Knowledge of financial markets or financial feeds would be very useful

Personal impact

• Significant customer service focus
• Willingness to learn new skills
• Excellent Problem Solving Skills
• Strong attention to detail
• Strong inter-personal skills with practical, can-do approach
• Self-motivated, proactive work ethic
• Good personal time management and ability to complete individual work assignments without daily supervision

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)