At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Report to: Manager, Agency Recruitment Performance
Location: Hochiminh City
Function: Agency Distribution | Department: Agency Recruitment
Role: Individual Contributor

The Opportunity:
We are looking for Recruitment Performance and Quality Assurance, Lead who is responsible for
- Play an important role in developing recruitment plan for Agency
- Ensure the performance of Quality Recruitment is well reflected so that better decisions related to recruitment can be made easily
- Review/Analyze/Monitor implementation of process related to quality recruitment and make proper recommendations/take necessary actions to ensure the quality is met.

Roles and Responsibilities:
A. Planning:

1. Plan the numbers: breakdown into components that drive recruitment and define gaps; forecast by monthly, quarterly,…. Measurement: %of key component taken into planning; Accuracy of forecast.

2. Plan the activities: Elaborate on detailed actions steps to ensure activities strongly indicates the success of quality recruitment. Measurement: Work break down structure, schedule, cost clearly defined

B. Quality Recruitment Performance:

1. Track and analyze recruitment metrics to measure overall department performance - KPIs: Analysis

2. Accuracy. Measurements: %Error rate in data reports
3. Identify bottlenecks and recommend actionable improvements regarding schemes/programs/activities that relate with Quality Recruitment - KPIs: Improvement Implementation Rate. Measurements: # of recommended actions implemented
4. Prepare performance reports for senior management review - KPIs: Report Accuracy, content, and Timeliness. Measurements:% of reports delivered on time

C. Quality Assurance:

5. Support in the process of preparation documents, guidelines that relate with Quality Recruitment activities. KPI: Completeness, thoroughness of guidelines when released. Measurement: %Error rate in documents/guidelines

6. Identify bottlenecks and recommend action that relate with Quality Recruitment processes. KPIs: Improvement Implementation Rate. Measurements:# of recommended actions implemented

7. Implement Quality Management processes to ensure Quality Recruitment processes are conformed. KPIs: Steps in the process implemented. Measurements: %offices/regions following/implementing the standards

Job Requirements

⁃ Education - bachelor's degree from reputable universities. Master's degree is preferred.
⁃ Experience - At least 3 years of experience in Life / Health Insurance, Financial Services. Experience in sales training, project management, or data analytics is preferred.
⁃ Excellent command of English and Vietnamese, both written and oral.
⁃ Special requirements:
+ Learning Agility: Change Agility > Result Agility > People Agility

+ Presentation and communication at influencing level

+ Customer centricity mindset

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.