The Digital Modernization Sector at Leidos has an opening for an Operations Manager for the USPTO to manage storage as a service (STaaS) operations using Agile best practices.   

Primary Responsibilities.

• Implement an Agile service management framework to manage STaaS operations
• Implement a quality assurance program which includes tracking and reporting contract SLAs
• Ensure operational tasks are completed
• Coordinate infrastructure changes and migrations
• Perform capacity planning and availability management
• Ensure maintenance is performed in accordance with SOPs
• Act as point of contact for system outages
• Ensure escalated service requests are handled in a timely manner
• Identify areas for operational improvements

Basic Qualifications.

• U.S. Citizen
• Bachelors degree and 8 plus years of experience, or a High School diploma and 12 plus years’ experience (in lieu of a degree).
• Experience managing STaaS operations and/or using NetApp ONTAP NAS devices, Hitachi virtual storage platform, and Hitachi enterprise SAN solutions
• Experience managing storage infrastructure up to 10 PB or more
• Experience working in a service level agreement (SLA) environment, experience establishing and following SLAs to meet contract and performance requirements
• Expert knowledge of storage standards, technologies and operations

Preferred Qualifications.

• Agile or Scrum related certification
• Experience working in an SLA environment
• Experience supporting production environments with greater than or equal to 99.9% system uptime
• Experience supporting IT maintenance operations e.g. M-F: midnight to 5:30 am EST, Weekends: 10:00 pm to 5:30 am EST
• Experience performing analysis of existing storage environment and operations and provide a gap analysis and a roadmap to achieve a future improved environment
• Experience developing capacity management activities to plan capacity based on intermediate and near-term storage estimates and required application implementation timeframes
• Experience developing monthly storage infrastructure operations and SLA status reporting to report storage capacity and operations
• Experience with creating and operations using Run Books to develop and implement standard operating and escalation procedures for operations management and maintenance

Original Posting Date:

2024-08-30

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.