Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

The Director FP&A will assist in providing financial leadership and expertise in giving recommendations that enable effective decision-making within the business. The Director leads and supports the development of the P&L forecasts and annual plan, consolidates sales and cost forecasts to reflect P&L outlook, analyzes trends, and completes marketplace risks and opportunity assessments. The FP&A Director also works closely with the Sales team to develop pricing models.

JOB DESCRIPTION

Principle Accountabilities (Key Result Areas)

• Supports FP & A VP in the development of Annual Operating Plan and Quarterly Business Planning processes.
• Develop business planning calendar and ensure teams meet key deliverables.
• Develop Region targets by Market to ensure delivery of Financial Plan.
• Responsible for weekly/monthly/quarterly forecasts.
• Deliver accurate, timely, and visible forecasts; ensure appropriate analysis of business results is conducted and presented to leadership with identified action plans.
• Identify risks, opportunities, and contingency plans to address.
• Allocate department resources to meet the demands of business cycles (forecast, market support, costs).
• Create and deliver a Controllable Cost plan.
• Ensure delivery of cost contingencies.
• Deliver against key cost and productivity initiatives, e.g., discretionary spend and waste reduction.
• Provide insight on key cost KPIs and assess risk/opportunities.
• Complete comprehensive trend analysis to understand business laps and market risks.
• Standardize reporting across Markets/Region.
• Partner with HQ Control team during the close period process to ensure the accuracy of Global results.
• Build an FP&A team in the Philippines that can adequately support the entire FP&A activities globally.

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Attributes & Attitude

• Analytical and result-oriented
• Energetic and enthusiastic
• Ability to work under high-pressure
• Excellent interpersonal and communication skills
• Integrity drive

Knowledge

• College degree in Finance and/or Accounting or in a related field
• 8-12 years of relevant experience
• Experience in a captive call center or call center BPO environment

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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.