Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We’re looking for a Claims Analyst to join our team at MBPS. This role is responsible for the financial processing of claims, with a primary focus on settlement requests. Additionally, the position involves assessing beneficiary documentation to determine if it is In Good Order (IGO) or Not in Good Order (NIGO) and following up on any NIGO cases via phone. The role also encompasses claims indexing, which involves segregating items from settlements and notifications.

Key Responsibilities:

• Create death benefit packages and send correspondence via fax, mail, or email to obtain missing documents.
• Report any overpayments, underpayments, and other anomalies.
• Process high priority claims financial transactions, including settlements, policy identification and closure, asset freezing, and notifying beneficiaries of settlement requirements.
• Identify transactions that need to be referred to the Business Unit or other departments/teams.
• Investigate, evaluate, and settle claims using technical knowledge and analytical skills to ensure fair and prompt case resolution, thereby contributing to a reduced loss ratio.
• Perform inbound and outbound calls to facilitate the completion of death claims processing.
• Collaborate with legal counsel on claims requiring litigation.

Minimum Skills Requirement to Hire:

Experience:

• Bachelor's degree from an accredited institution, preferably with relevant experience in financial services or call centers, demonstrating strong service aptitude.

Technical Skills:

• Proficient in computer usage, with advanced knowledge of Microsoft Word and Excel.
• Familiar with web browsers and relevant computer applications.
• Competent in phone systems and basic telephony skills.
• Minimum typing speed of 30 words per minute with strong navigation skills.

Soft Skills:

• Exceptional written and verbal communication.
• Strong customer service skills including rapport-building, empathy, and outlining key service steps.
• Ability to understand and act on problem statements and interpret basic customer information.
• Logical and reasoning skills for identifying strengths and weaknesses of solutions.
• Ability to work independently with minimal supervision.

Minimum Skills Required to Perform the Job:

Product Knowledge:

• Intermediate knowledge of Retail/Fixed products.

Process Knowledge:

• Ability to differentiate Retail/Fixed Annuities work types.
• Basic understanding of Retail/Fixed processes and Retail Annuities Claims processes.
• Familiarity with effective internal control procedures.

Tool Knowledge:

• Proficient in using email systems.
• Intermediate knowledge of Retail/Fixed Annuities systems, applications, and tools.
• Basic telephone system skills.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid