Location:

Kyiv, Kyiv, Ukraine

Job ID:

R0055542

Date Posted:

2024-08-01

Company Name:

HITACHI ENERGY UKRAINE

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

We are seeking a dedicated and motivated Customer Support Specialist to join and strengthen our Grids Automation team in Ukraine

Main responsibilities:

• Providing order management services to clients - activities include helping clients to handle order quoting, order processing; order fulfilment, review of orders, order entry, order dispatch & support, order payment for their customers.
• Preparing orders confirmations and agreements
• Ensuring timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
• Monitoring and resolving order issues and processing errors
• Collecting all documentation needed to comply with local regulations and creates the documentation for the credit and debit notes;
• Processing and archiving all documentation in accordance with local regulations.
• Keeping daily contact with customers and ensuring a customer compliance resolution process by collecting the necessary information, as well as updating the customers about current status of an issue.
• Active involvement in the initiatives directed on internal processes improvement.

Requirements have to be met:

• Higher education (technical or economical University degree)
• More than 5 years of experience on the same/similar field
• Knowledge of SAP (Sales and Distribution Module) and MS-Office.
• Intermediate level of English.
• Good communication and analytical skills
• Readiness to take on challenges, address customer requirements and solve problems

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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