Manager, Branch Operations Support (Cambodia)

Posted:
12/21/2025, 6:42:19 PM

Location(s):
Mubende, Uganda

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Operations & Logistics

If you are looking to excel and make a difference, take a closer look at us…

Location: Phnom Penh, Cambodia

Responsibilities:

Review Standard Operating Procedure and issue guidelines
Assist Line Manager in reviewing and making a recommendation to improve the Bank operational process/procedure at HO and Branches
Write and map process, workflow and procedure.
Provide a briefing/training on all SOPs/process improvement to relevant staff
Response all enquiries from Branches and other departments regarding operational processes/procedure and recommend solution to improve Branches operational efficiency.
Support Line Manager in planning and implementation operation procedure. Provide knowledge coaching where necessary
Assist Line Manager in analyzing and evaluating operation data such as product volume, process performance, internal error, external error, quality, and productivity to manage and improve operation performance.
Assist Branch Ops Support in system and process improvement initiatives.
Follow up Implementation of Audit Findings & Compliance Handling pertaining to operational processes.
Support branch in account opening checking and validation
Support bank-wide in on-going-due diligence (ODD)
Perform as BUCR and ORR to respond to all the needs in Risk and Compliance area
Work with other tasks assigned by Line Manager

Requirement:

Bachelor’s degree in business, finance & banking or other related degrees
At least 3 experience in the banking in leading branch operations, Branch Management and process improvement
Good knowledge in banking with operations and customer services
Experience in dealing with management on process and improvement
Good planning, organization, interpersonal and communication skills.
Strong communication and negotiation skills
Good Leadership and motivation skills.
Work independently with a Numeric and analytical skill
Conscious of details and accuracy
English is proficiency

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

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Manager, Branch Operations Support (Cambodia)

Hong Leong Bank Berhad

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