What is the opportunity?

The Senior Endpoint Security Operations Analyst will provide in-depth technical expertise, consulting and advisory on a suite of applications for the Cyber Technology Service Operations team within RBC’s Global Cyber Security environment supporting the Royal Bank of Canada. The Senior Endpoint Security Operations Analyst will ensure prompt resolution to any production problems and partners across IT and with assigned business line(s) to assess, research, and analyze business, technical and system needs to maintain RBC security posture.

What Will You Do?

• Coordinate Change Management activities with Integration, Engineering, Application Teams and CTO Operations

• Assist CTO Operations Team with day-to-day Incident / Change / Problem Management

• Perform root cause analysis with vendor engineers and escalation teams for incidents and problems, along with implementing permanent solutions

• Work closely with business partners to understand the business requirements and business capabilities.

• Joint day-to-day support of Endpoint security applications (e.g. monitoring server health, compliance checks, planning for and performing updates)

• Work closely with L2 and L3 support teams to understand the security products and operating environment

• Ensure adequate processes and technical documentation is in place

• Contribute to successful project completion by identifying risks and developing/recommending mitigation strategies.

• Identify and recommend opportunities for automation of repetitive tasks

• Occasional On-Call Support
   

What You Need to Succeed?
 

Must have:

• ServiceNow: 3+ years of hands-on experience with change management and incident management modules

• Endpoint Security Tools: Familiarity with CrowdStrike, Snare, BeyondTrust, and other endpoint security platforms

• Threat Surface Tools: Working knowledge of Tenable.SC, Aqua Public Cloud, Tenable.IO.Cloud, and similar scanning/compliance tools

• Background: Experience in technology operations, incident ticket handling, and change request coordination

• Key Skills: Strong communication, ability to manage multiple priorities, and proficiency with MS Office

• Mindset: Comfortable navigating unfamiliar tools; ability to learn quickly in a fast-evolving security environment
   

Nice-to-Have:

• ITIL Certification

• Bachelor's degree in IT or related discipline

• Information security certifications (CISSP, CCSP, CEH)

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

#LI-POST

#TECHPJ

Job Skills

Confidentiality, Cyber Security Management, Decision Making, Detail-Oriented, Encryption Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology Security

Additional Job Details

16 YORK ST:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-06-092026-06-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.