Job Title:

Service Reliability Engineer

Requisition ID:

R026656

Job Description:

Your Mission

We are looking for an experienced Service Reliability Engineer who can provide input into all areas of service development, ensuring that millions of gamers enjoy a trouble-free experience.

You’ll be embedded on the development team, working directly with other engineers to ensure service design is reliable, scalable and has uptime at its core; automating to prevent issues happening in the first place; debugging problems at scale; supporting services in production by being part of an on-call rotation; and working closely with other departments to ensure that our platform, infrastructure, and product technologies support a sustainable future for the Titles department.

What you bring to the table

The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners. Therefore, this role includes, but is not limited to, the following responsibilities:  

• Work closely with other engineers in creating and supporting new features and services
• Be a part of a full-service and cross disciplinary development team, participating in the full development process, including design, capacity planning, and production deployments, while promoting reliability engineering best practices
• Contribute improvements to the availability, scalability, and efficiency of Demonware’s services
• Improve the infrastructure supporting Demonware’s services
• Troubleshoot issues with Demonware’s online services at scale
• Contribute to and develop deployment and automation tools to more efficiently detect, address, and prevent problems from recurring
• Be a part of our frontline on-call rotation, a responsibility you'll share with your engineering team and other Demonware engineers
• Influence a culture of service ownership at Demonware. Engage in training and provide technical mentorship to other team members

Player Profile  

Minimum requirements:

Experience  

• 5+ years of experience with at least one programming or scripting language, e.g. Python, Bash, Ruby, Perl, C/C++, PHP
• Experience with databases: e.g. MySQL, Cassandra, Redis
• Experience in monitoring and metrics systems, e.g. Nagios, Sensu, Graphite, Prometheus
• Experience with configuration management systems, e.g. Ansible, Puppet, Chef, Salt, Terraform
• Experience working with container orchestration e.g. Kubernetes, and/or experience with public cloud providers and cloud technologies e.g. Amazon, GCP is highly preferred

Extra points:

Experience

• Background in Software Engineering is a huge plus

Your Platform

Demonware is a member of the Activision family of studios. We work alongside engineers and creatives at our AAA partner studios and deliver the online and data services required by our massive franchises. We have launched well over 100 games, and our services connect multiple millions of players each day into epic entertainment experiences.

While Call of Duty continues to push us to build bigger and better systems year on year. We also have a strong history of supporting great franchises such as Tony Hawk, Crash Bandicoot, Destiny and Diablo.

Our success comes from our dedicated and passionate people. Our work environment is welcoming and collaborative, we deliver on time and at scale.

Our World

At Activision, we strive to create the most iconic brands in gaming and entertainment. We’re driven by our mission to deliver unrivaled gaming experiences for the world to enjoy, together. We are home to some of the most beloved entertainment franchises including Call of Duty®, Crash Bandicoot™, Tony Hawk’s™ Pro Skater™, and Guitar Hero®. As a leading worldwide developer, publisher and distributor of interactive entertainment and products, our “press start” is simple: delight hundreds of millions of players around the world with innovative, fun, thrilling, and engaging entertainment experiences.

We’re not just looking back at our decades-long legacy; we’re forging ahead to keep advancing gameplay with some of the most popular titles and sophisticated technology in the world. We have bold ambitions to create the most inclusive company as we know our success comes from the passionate, creative, and diverse teams within our organization.

We’re in the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater — this could be your opportunity to level up.

Ready to Activate Your Future?

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Extended health plan, including medical, dental, vision, life and AD&D insurance, for employees and their dependents, as well as disability insurance;
• RRSP with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other benefit programs like supplemental life & critical illness, legal service, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.

The standard base pay range for this role is $73,255.00 - $154,790.00 CAD. These values reflect the expected annualized base pay range of new hires in British Columbia, Canada. Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.