Responsibilities

Operational Role

• Provide Level 3 support for incident, issue, and outage management, including investigation and restoration of network performance, capacity, and connectivity.
• Participate in problem management and root cause analysis.
• Implement Accenture standards related to network environments.
• Configure and implement network scenarios based on client requirements.
• Participate in duty service to coordinate daily operational tasks and address queries raised with the NS team.
• Participate in on-call service for critical network issues outside business hours.
• Ensure adherence to network policies and procedures aligned with Accenture security standards.
• Contribute to global and regional network-related projects.
• Deploy and refresh network infrastructure components.
• Provide ongoing support for daily operational issues.
• Maintain network documentation and ensure compliance with processes in scope of NS team.
• Manage network elements in cloud environments.
• Monitor network infrastructure parameters and trends to prevent incidents or problems.
• Operate IT production services according to agreed SLAs.
• Schedule, track, and facilitate acceptance of changes using Configuration and Change Management processes.

Architecture Role

• Translate business needs into network architecture solutions.
• Prepare proposals for architectural solutions for clients.
• Analyze client requirements and implement architectural solutions.
• Modify and optimize existing architectural solutions as needed.

Qualifications

Education

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.

Work Experience

• Minimum 1 year of hands-on experience in networking technologies.

Work Requirements

• Readiness for on-call support on a rotation basis.
• Ability to work after hours to meet SLA timelines, fault resolution, and change implementation.
• Willingness to travel to other Accenture offices if needed.

Knowledge and Skills

• Experience with Layer 2/Layer 3 switching, routing, and firewalling.
• Understanding of Wi-Fi technology and networking concepts (DNS, DHCP, NAT, firewalls, switches, routers).
• Strong knowledge of TCP/IP services and network security principles.
• Ability to work independently on medium-complexity tasks.
• Good organizational, oral, written, and interpersonal skills.
• Ability and willingness to learn new technologies and meet tight deadlines.
• Understanding of ITIL service management concepts.
• Deep knowledge in at least one network specialty.
• Proactive customer approach and professional attitude.

Language

• Fluent English.

Preferred Experience

• Security architectures and technologies.
• ISO27001, ITIL frameworks.
• Cisco, Juniper, Palo Alto, Aruba, and Fortinet technologies.
• Network management and monitoring systems.
• Database building, programming, and scripting.