Do work that matters.

CommBank’s Financial Crime Operations (FCO) team is seeking an Executive Manager to lead Investigations teams.
 

Roles in financial crime investigations include the responsibility for high risk, complex financial crime cases including investigations spanning; Transaction Monitoring and Enhanced Customer Due Diligence (ECDD), Anti-Terrorism Financing and Micro Laundering. The work could cover areas like Retail, Business Bank and Institutional Banking & Markets (IB&M) and focuses on matters requiring deep judgement, investigative expertise and strong risk decisioning.
 

About Financial Crime Operations.

Financial Crime Operations is a team of 2,000+ professionals responsible for delivering operational services that support CommBank’s AML/CTF, Sanctions and broader Financial Crime obligations across the customer lifecycle.
 

The scope of FCO as a Business includes Transaction Monitoring, Enhanced Customer Due Diligence, Customer and Payment Screening, Investigations and selected KYC activities.
 

The Role.

As an Executive Manager, you will be a member of the FCO leadership team and will:

• Lead teams executing complex financial crime investigations, advanced Transaction Monitoring casework and high‑risk ECDD
• Have Senior Manager direct reports and indirect leadership accountability for approximately 250 FTE
• Be accountable for outcomes delivered both onshore and by strategic partners, including CBAi
• Operate as a senior point of escalation for the Group’s most complex and sensitive financial crime matters
• Be called on to speak with regulators as required
   

You will work closely with stakeholders across the business which may include; Retail Banking Services, Business Bank, Bankwest and IB&M, as well as Financial Crime Compliance, Risk & Compliance and Audit
 

What you’ll be responsible for

• Leading the execution of complex, high‑risk financial crime investigations, including escalated Transaction Monitoring alerts and ECDD reviews
• Providing expert judgement and decision‑making on the most challenging financial crime cases across retail, business and corporate customers
• Embedding a clear strategy to deliver strong risk outcomes, regulatory compliance and operational effectiveness
• Representing Financial Crime Operations at senior forums, briefings and committees, providing insight and recommendations grounded in investigative expertise
• Developing and mentoring senior leaders responsible for large, scaled investigations teams to drive high quality outcomes in a timely manner
• Driving continuous improvement in investigation quality, productivity and turnaround times
• Ensuring high‑quality intelligence and defensible outcomes that stand up to regulatory and audit scrutiny
• Embedding a strong customer mindset, including consideration of vulnerable customers, while maintaining robust risk decisions
• Identifying process gaps, control weaknesses and emerging risks, and leading remediation or uplift initiatives where required
   

What you’ll bring.

• Deep financial crime experience, particularly across Business Banking, Institutional or complex investigations, Transaction Monitoring and/or ECDD
• Demonstrated experience leading large, scaled operations teams or senior experience in Financial Crime Compliance.
• Strong background in retail, business, corporate or institutional financial crime cases, alerts or investigations
• Confidence operating at executive level and influencing senior stakeholders
• Experience navigating regulatory expectations and delivering outcomes in a highly scrutinised environment
• Familiarity with change, uplift or transformation initiatives within operational or risk functions
   

Your development and career progression

At CommBank, we’re committed to building a diverse and inclusive workforce that reflects the customers and communities we serve. As a values‑driven organisation, we support our people through learning, collaboration, flexibility and internal career progression.
 

We support flexible working, with an expectation that leaders spend at least half their time each month connecting in the office.

Advertising End Date: 18/03/2026