JOB PURPOSE

•    Responsible for important customer assignments to perform systematic fault finding and providing prompt, correct and safe solutions.
•    Work closely with customer, using a specialist understanding of customer needs to act as a trusted advisor and determine the appropriate solution.
•    Reporting the important product cases into the EQ Division systems.

Occupational Health & Safety

Product Support Advisor will ensure he complies with:

• Assistance in the development of maintenance Safe Work procedures;
• Site specific EH&S policies and procedures and where required be involved in site EH&S meetings

Maintenance Execution

Product Support Advisor shall:

• Inspect equipment as per Customer inspection schedule;
• Provide on-the-job coaching and mentoring of Customers maintenance personnel to enhance product knowledge and specialist skills;
• Assist with equipment services and major component replacement;
• Perform fault finding of technical issues;
• Participate in pre and post shutdown meetings with the workgroup;
• Provide advice on commissioning of new and/or superseded components.

Product Support Advisor shall assist the Customer's staff with Sandvik departments to:

• Develop materials requirements for scoped work;
• Source parts for emergency repairs;
• Liaise with Customer Planning staff in the coordination of maintenance activities;
• assist with Sandvik Warranty process.

Coordination & Support

Product Support Advisor to assist Customers Continuous Improvement teams via:

• Identity improvement opportunities;
• Participation root cause failure analysis;
• Communication with National Product Support Team & Sandvik remote maintenance teams.

Product Support Advisor will provide assistance to Customers Planning and Maintenance departments enabling:

• Increased availability, reliability;
• Identification of continuous improvement opportunities;
• Reduce cost.

Product Support Advisor as required, shall assist with identifying & coordinating further Sandvik personnel that may be required to achieve optimum service and availability.
 

Benefits

Sandvik offers a comprehensive total compensation package including a competitive package of health, dental and disability insurance, and a 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to Apply

For immediate consideration, please apply online at http://www.sandvik.com/careers for the Product Support Advisor position, Job Req. ID# R0077242

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at [email protected]. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.