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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• DEPARTMENT DESCRIPTION

  Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all salesforce technologies and scales with agility for successful customer outcomes!  We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

  OVERVIEW OF THE ROLE

  Salesforce is looking to expand our GDC Latam team by hiring a hardworking and passionate Solution Architect.

  Our Solution Architects play a key role in settling optimal use of the Salesforce product in the customer environment. We are seeking for Salesforce products with industry experts who are passionate about digital transformation and customer experience. Your responsibility is to understand the customer’s business requirements, design, and configure the desired solution along with an ability to scope the entire solution

  YOUR IMPACT

  • Participating in business process redesign, roadmap planning, and identifying touchpoints in multi-cloud implementations.

  • Working closely with our customers to understand the current business processes at a detailed level.

  • Participating in discussions with various levels of customer’s IT business partners.

  • Developing strong client relationships by building trust, rapport, and positive working relationships with both internal and external collaborators and team members.

  • Working with internal and customer stakeholders to create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.

  • Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon.

  • As required, participating in the UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, and status reporting.

  • Analyzing the data requirements, structures, and integration points of the process, and creating mapping to Salesforce objects or external REST endpoints.

  • Identifying business process improvements and opportunities for automation.

  • Documenting work using flow charts, written descriptions, screenshots, and videos.

  • Applying knowledge, skills, and judgment to make decisions and resolve issues.

  • Maintaining a target billable utilization aligned to the role.

  REQUIRED QUALIFICATIONS

  • +10 Years of Salesforce CRM experience.

  • Demonstrated capability to understand business strategies and application objectives, and translate those requirements into effective implementation designs.

  • Excellent design skills, including the ability to critique visual elements and optimize user flows.

  • Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.

  • Self-directed, with the ability to break down a complex process, assign actions, and manage progress within a set timeline.

  • Expertise in process modeling tools and standard methodologies.

  • In-depth knowledge of key processes in industry-specific solutions.

  • Project management tools and standard methodologies.

  • Data modeling.

  • Systems analysis and design.

  • Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

  • Advanced English.

  NOTE: By applying to the Solution Architect posting, recruiters and hiring managers across the organization hiring TAs will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

  BENEFITS & PERKS

  • Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

  • World-class enablement and on-demand training with Trailhead.com

  • Exposure to executive thought leaders and regular 1:1 coaching with leadership

  • Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

  • For more details, visit https://www.salesforcebenefits.com/

  In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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