Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Regulatory Outsourcing Officer

What does a successful Regulatory Outsourcing Officer do? A successful Regulatory Outsourcing Officer at Fiserv owns the governance, risk and compliance framework for third‑party arrangements, ensuring regulatory obligations are met and operational resilience is maintained. You will translate evolving local and regional regulation into practical controls, enable effective vendor oversight, and drive clear reporting for senior stakeholders. You will support FMPI’s mission to connect financial institutions, businesses and consumers reliably and securely. You will thrive in a collaborative environment that values leadership, innovation and continuous development.

What you will do:

• Implement and execute outsourcing policies, frameworks and procedures to mitigate outsourcing risk.
• Monitor local and regional regulatory changes (for example Central Bank of Ireland, EBA, FCA) and assess operational impact.
• Maintain oversight of third‑party vendors, supporting due diligence, risk assessments and contract alignment with SLAs and KPIs.
• Prepare management information and reports for committees and senior management, highlighting risks and remediation progress.
• Design and maintain high‑quality KPI monitoring, proposing metrics to detect and escalate outsourcing issues.
• Support contract negotiations and coordinate contract content with Legal and key stakeholders.
• Manage planning and risk analysis of outsourced arrangements, including assessments of criticality, materiality and concentration risk.
• Coordinate meetings and actions to ensure shortcomings of outsourcing providers are addressed and remediated.

What you will need to have:

• Deep knowledge of third‑party outsourcing governance, risk assessment and control frameworks within financial services.
• Strong understanding of regulatory regimes relevant to outsourcing and operational resilience in the UK, Ireland and EU.
• Proven ability to draft and review contracts, SLAs and KPI schemes for service provider monitoring and control.
• Demonstrable capability in IT service management, incident management and operational risk processes.
• Excellent analytical, communication and influencing skills with commercial awareness and results orientation.

What would be great to have:

• Professional qualification in risk, compliance, law or a related field.
• Experience producing MI and using BI tools to support oversight and reporting.
• Prior exposure to financial services vendor concentration risk and operational resilience programmes.
• Hands‑on experience negotiating contracts with service providers and coordinating legal review.
• Familiarity with GDPR and other data protection considerations in outsourcing arrangements.

 

Perks at work:

We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.