At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Patient Services Representative to join our team at the CT/Vascular Surgery office!

This is a Full Time, benefits eligible position

This position pays $20.50 per hour!

Position Summary:

The Patient Service Representative- Scheduler (PSR/S) for CMHVI is responsible for accurate coordination and implementation of scheduling, registration, insurance verification, co-pay collection, telephone management, patient portal management and patient discharge (check–out) process for various hospital departments and provider locations within CMHVI and partner organizations. The PSR/S schedules complex visits or procedures coordinating the appropriate resources needed for each patient. The scheduling can include coordination and collaboration with up to five different resources. The job responsibilities require completing multiple tasks simultaneously. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA, and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. Provide exceptional customer service to our Patients, Providers, and all Departments, specifically- Cardiothoracic Surgery, Vascular Surgery & Wound Care.

Education and Experience: 

• High school diploma or equivalent required.
• Minimum of one year of experience directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Minimum of two years relevant experience knowledge of scheduling, registration, and medical terminology preferred.
• Understanding of various insurance plan requirements, government agencies, Medicare and Medicaid preferred.
• Demonstrated proficiency with data entry/keyboarding.

Essential Duties:

• Interacts daily with patients regarding appointment scheduling, insurance verification, payment collection, medical necessity, etc.
• Schedules complex appointments for all specialty services rotating to CT/Vascular office.
• Interprets scheduling questions and provides clarification by developing and maintaining a working knowledge of services offered.

Living in Central Maine: 

While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools. 

About Central Maine Healthcare:

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services. 

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!