WHO WE ARE:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. Visit us at www.accenture.com 

 

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

We are seeking a highly skilled and technically proficient candidate with a keen interest in emerging technologies to join our team as a Technical Support Associate.

 

About the Role

Join a global team ensuring digital services and connected car features are accurately configured before reaching millions of customers worldwide. You will work with proprietary systems to maintain service catalogs, implement change requests, and guarantee a seamless digital experience.

THE WORK:

• Configuration Management: update and maintain digital service catalogs in client-specific systems.

• Change Request Handling: analyze, prioritize, and implement change requests efficiently, ensuring compliance with project standards.

• Stakeholder Interaction: collaborate with project leads and business teams to clarify requirements and prioritize tasks.

• Process Improvement: identify opportunities to streamline workflows and enhance configuration practices.

• Tool Expertise: utilize proprietary configuration tools effectively, along with Jira for task tracking and reporting.

WHAT’S IN IT FOR YOU?

• Work in an international environment with cutting-edge automotive technologies.

• Hybrid work model and flexibility to support work-life balance.

• Opportunity to develop expertise in configuration management and grow toward advanced technical roles.

HERE’S WHAT YOU’LL NEED:

• Strong technical mindset with problem-solving abilities.

• Experience in change request management and familiarity with Jira or similar software.

• Analytical skills and attention to detail.

• Excellent English communication (C1 level) for global collaboration.

• Ability to work under pressure and manage multiple priorities.

• Proficiency in Excel for data analysis and reporting.

• Familiarity with SQL/databases (nice to have).

• Excellent communication and presentation skills.

• Team-oriented attitude and adaptability to new processes

Bonus points if you have:

• Basic understanding of automation concepts or scripting.

• Knowledge of APIs and data integration principles.

• Experience with workflow optimization or process automation tools.

• Exposure to IT service management or configuration management systems.

• German language proficiency

WHAT WE OFFER?

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care (Luxmed or Medicover), life insurance.

• Access to WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card).

 

WHAT WE BELIEVE:

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.