At our location in Warsaw, we are looking for a Senior Dispute Analyst to join our I2C team. You will play a key role in resolving customer invoice disputes and collaborating with other departments to investigate root causes. This role requires strong analytical skills and an understanding of the O2C process, along with involvement in the standardization of dispute processes within the finance organization.
 

Who we need:
We are looking for a candidate with strong problem-solving abilities, experience in cross-functional collaboration, and the ability to manage multiple tasks efficiently in a dynamic environment.
 

What you will do:

• Resolve disputes by investigating customer issues, gathering necessary information, and providing well-reasoned responses in line with company procedures.

• Engage with customers to clarify dispute details and ensure timely resolution.

• Accurately document all dispute details, following the defined workflow to ensure proper tracking and resolution.

• Process credit/debit notes in ERP systems to reflect accurate financial adjustments.

• Collaborate with cross-functional teams like Customer Experience, Sales, and Pricing to resolve disputes and improve processes.

• Monitor KPIs related to dispute resolution, such as response time and resolution rate, ensuring targets are met.

• Identify root causes of recurring disputes and provide actionable feedback to improve internal processes and prevent future issues.

• Support audits and reporting by ensuring compliance with internal controls and preparing regular and ad hoc reports for stakeholders.

What you will need:
 

Required

• BS/BA in Business Administration, Accounting, Finance, or related field.

• Advanced MS Office skills.

• Fluent in English (additional EU language is a plus).

• Experience with collection-related systems (e.g., SAP, Oracle).

• 2-4 years of I2C/O2C/Customer Service experience in dispute resolution.

• Strong analytical skills with the ability to assess complex data and provide solutions.

• Ability to perform well under pressure, adapt to changing priorities, and meet deadlines.

Preferred

• Experience in cross-functional collaboration and team-based problem solving.

• Knowledge of internal control procedures and financial accuracy.

• Previous experience in a similar role within an international organization.