At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Description:

The mission of the Supply Chain Business Process Knowledge Center (BPKC) is to provide technical and business process expertise to the global supply chain business processes at Eli Lilly and Company. These business processes span across the supply chain management towers of Planning, Buy & Make, Store & Handle, and Ship & Distribute.  

The Supply Chain BPKC is responsible for business process and SAP training, consulting, high-level problem resolution, process improvements, innovation, project implementations, and tool and process governance.  Our purpose centers on the use of SAP and associated global tools to make our Supply Chain business processes more innovative, productive, and control minded.

This position supports the Plan, Buy & Make team with the following scope: Demand Management, Production Planning, Detailed Scheduling, Launch Management, MRP Purchasing, Manufacturing Operations, External/Contract Manufacturing, and Kinaxis/Maestro.

While this position will perform no IT technical configuration or SAP programming work, configuration knowledge and SAP implementation experience is strongly desirable. The position responsibilities focus on the usability of SAP and connected systems by our GBS Centers, Corporate functions, affiliates, manufacturing site personnel, and external manufacturing organizations.

High-Level Responsibilities:

Project Implementation

• Participate in cross-functional projects or large projects
• Lead small and medium projects utilizing project management techniques as appropriate
• Support Design and development of business process and technical solutions to the global SAP environment in partnership with information technology and business users
• Participate in requirements gathering, design, testing, documentation, and training activities for projects impacting Planning, Buy & Make
• Provide Planning, Buy & Make expertise to other supply chain teams
• Support the implementation of Maestro as a core global tool, including participation in solution design, validation activities, testing cycles, and integration of Maestro capabilities into Planning and Buy & Make processes. Contribute business process expertise to ensure Maestro aligns with global standards and enhances usability, controls, and end-user adoption.

Business Partnering and Innovation

• Build relationships with business partners and end-users to grow business process knowledge
• Network with external parties to gain knowledge of latest business and technical trends, issues, and opportunities
• Leverage global Finance and Supply Chain business and technical experience to propose innovations that improve productivity and controls

Process and Tool Governance

• Work with process owners, Global Supply Chain, Site Supply Chain Teams, and Business Quality Assurance to ensure the system is compliant to all external requirements and internal productivity targets
• Prioritize system changes for break/fixes and enhancements in cooperation with the IDS and Data teams.
• Identify opportunities to maximize technology usage and benefits within the V&C and SC SAP environment
• Utilize data, analytics, and process mining tools and techniques to gain actionable business insights

Consulting and Problem Resolution

• Provide initial consulting and problem resolution to end-users related to Planning, Buy & Make questions and issues
• Resolve business and technical issues impacting global and local processes
• Identify and act on incremental innovation opportunities based on consulting requests received
• Understand basic master data design within the Planning, Buy & Make space and its impact on transactional processing and reporting; provide recommendations to issues, break/fixes, projects, and governance rules accordingly
• Understand basic SAP role group design and security authorizations; engage security experts as needed to ensure sensitive information is protected

Training Materials and Delivery

• Provide Planning and Buy & Make business process and SAP training and formal knowledge transfer around key integration points and cross-functional implications of processes.

• Share key learning points and system changes to the global community to increase business process knowledge and SAP proficiency.
• Ensure training materials and process flows are up-to-date based on latest system and business process changes

Basic Requirements:

• High School Diploma or equivalent
• Minimum 1-year documented experience working in English speaking work-environment
• A minimum of 2 years of Lilly or industry experience with business process knowledge and experience in Supply Chain, specifically Planning or Buy & Make business processes
• Minimum 2-years’ experience with SAP

Additional Preferences:

• Bachelor's degree in Supply Chain, Information Technology, Business, or a related field
• Excellent English written and oral communication skills
• SAP related project, consulting, problem resolution, or power user experience
• Ability to appropriately diagnose SAP and business problems, select or create alternative solutions, and effectively implement the solution
• Ability to work independently and as part of a global, virtual, cross-functional team
• Ability to cooperate with people at all levels of an organization
• A growth mindset and the learning agility to draw upon previous experiences and apply them to new situations
• Curiosity to uncover root causes of issues and the drive to correct and prevent them
• Action-oriented and persistent to work thru ambiguity
• Previous experience in a manufacturing site
• Effective project management skills to manage time, prioritize tasks, and implement mitigating steps to keep projects on schedule to meet deadlines
• Multi-lingual a plus

Other Information:

• Due to the nature of the global project and support activities, some overtime and/or “off hours” effort is required during peak business times
• Some international travel might be required if global circumstances allow
• This is a global position

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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