Senior Program Manager/ Account Director

This role will ideally be located by our office in NYC.

About Us

We turn customer challenges into growth opportunities. 

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences. 

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve. 

About the Senior Program Manager/Account Director Role 

The Sr. Program Manager/Account Director is responsible for the day-to-day coordination and project management of client deliverables.

Client Services Responsibilities

• Prepare for and participate in calls and meetings with the clients 

• Prepare status reports, meeting agendas, notes and conference reports 

• Act as liaison between client, outside partners/vendors and internal teams 

• Support all administrative aspects of client account management 

• Maintain communications with appropriate agency and client personnel to ensure that assigned work is handled in a positive, timely and efficient manner 

• Define engagements, work with clients to develop strategies that deliver on objectives, build teams, allocate work within their teams and have ultimate responsibility for the deliverables and outcomes.

• Drive business development within existing client relationships and support new business initiatives as assigned

• Lead briefings and brainstorming sessions when appropriate

• Lead strategy partners  and account teams through the development of strategies and plans for retainer based and project work, providing structure and clear opportunities for contribution

• Develop thoughtful and actionable briefs that are clear, succinct and strategically relevant

• Present work confidently, articulately and persuasively

• Anticipate and troubleshoot client issues

• Manage to profitability metrics and oversee disciplined financial and resource management on the team

• Partner with creative leaders to fulfill the strategic objectives each engagement and account initiative

• Prepare thoughtful, clear, articulate direction, combined with relevant context for creative team members whose work you oversee or are in a position to influence

Project Management 

• Manage client projects and day-to-day account work, including project planning and scheduling, team resourcing, creative deliverables, client reporting, etc. 

• Steer projects from briefing through production efficiently and accurately, with proficiency in juggling and prioritizing amongst assignments 

• Draft creative briefs, scopes of work and client-facing emails.

• Prepare and communicate detailed project plans inclusive of project milestones, workstreams & activities and manage delivery of the project according to this plan

• Help to synthesize client feedback with a focus on defining the problems that need to be solved 

• Manage finalization of projects by coordinating with vendors and partners to confirm specifications, proofread final files, release assets for production and traffic media to vendor or media agency 

• Demonstrate and apply intimate knowledge of clients’ business and products to day-to- day work 

• Possess deep knowledge of risk management and mitigation

• Communicate new project requests, timeline shifts and financial tracking to the cross functional senior team

• Monitor and manage multiple project workflows 

• Possess excellent written and verbal communication skills, high attention to detail

About you 

• You have 8+ years' experience with marketing, digital strategy or creative development at an agency.

• A strong leader and clear thinker who is able to express ideas and clarify questions. You will be close to the client’s business, maintain knowledge of relevant issues, define the role of strategies and communications in driving business performance.

• Demonstrate excellent judgment, strong active listening skills, and the ability to synthesize in real time.

• Healthcare category experience a plus

• Strong verbal and written communication 

• Capacity to creatively problem-solve 

• Ability to work under pressure in a fast-paced environment, reacting quickly and intelligently 

• Proactive, taking initiative and anticipating next steps 

• Accountable and communicative, with evident ability to work within a team 

• Curiosity and desire to help brings big ideas to life 

• Team player - driven to contribute to Material’s reputation, growth and success. 

• Well-rounded, strategic business partner with an operational mindset. 

• A multi-tasker and self-starter, able to work in a fast paced environment even in the face of ambiguity. 

• Extremely collaborative, seeking insights from others in the interest of a better outcome. Keeps others abreast of what is going on, asks for input, provides help when asked and offers when not asked. 

• Innovative, creative and constantly looking for ways to improve upon things. 

• Ability to get to the heart of issues quickly and act decisively while seeing the “bigger picture” and broader business objectives. 

• A genuine passion for great work, the highest standards of client service, and care for people. 

• Highest standards of integrity; aligned with company values. 

Why work for Material? 

In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here’s a bit about who we are and highlights around what we offer. 

Who We Are & What We Care About 

• Material is a global company and we work with best-of-class brands worldwide. We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance and healthcare. 

• Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking. Our engagement management team makes it all hum for clients. 

• We prize inclusion and interconnectedness. We amplify our impact through the people, perspectives, and expertise we engage in our work. Our commitment to deep human understanding combined with a science & systems approach uniquely equips us to bring a rich frame of reference to our work. 

• A community focused on learning and making an impact. Material is an outcomes focused company. We create experiences that matter, create new value and make a difference in people's lives. 

Pay Range: $70,000.00 - $100,000.00 

The range shown represents a grouping of relevant ranges currently in use at Material. Actual range for this position may differ, depending on location and specific skillset required for the work itself. 

Equal Employment Opportunity 

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. 

Privacy Statement

Material is committed to protecting privacy in our recruiting processes for all candidates. For more information, please refer to our Privacy Policy. California-resident applicants should also refer to our California-resident Candidate Privacy Statement.

If you need support with a privacy-related matter, please send an email to: privacyrequests@materialplus.io