Serves as the first point of contact for day-to-day communications with designated low-risk accounts, follows up on correspondences and works to strengthen and grow account relationships.

Develops an understanding of client businesses by conducting account research, research on industry issues and preparing benchmarking studies for personal and team use.

Supports colleagues by managing day-to-day aspects for designated small accounts and conducting ensuing account management tasks including: processing billing requests and gathering information for quotes, generating project calendars, liaising between internal senior professionals and accounts and organizing meeting logistics to ensure customer satisfaction.

Mitigates account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.

Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.

Develops and maintains a fluency in the Company's various service offerings to enrich work performed and develop sales capabilities.

Experience in Client Management: A proven track record of at least minimum 3 years of experience in property and casualty experience with the ability to manage complex client relationships and deliver results.

Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels, including senior executives, across different cultures and regions.

Cultural Competence and Global Awareness: A deep understanding of cultural differences and business practices in various regions, along with the ability to navigate and adapt to diverse working environments effectively.

Strategic Thinking and Problem-Solving Abilities: Strong analytical skills with the ability to develop strategic plans, identify opportunities for growth, and solve complex problems, ensuring alignment with both client and organizational goals.

Multi-tasking Skills: Strong organizational skills to keep track of various tasks and ability to prioritize tasks and allocate time efficiently.

Educational background: Preferably a graduate of any business administration course, or a related field, as it may provide deeper insights into strategic management and global market dynamics.

Strong leadership skills. Able to make informed decisions promptly, even under pressure and  weigh options carefully but are not afraid to take action when necessary.

Result oriented. Ability to deliver quality and consistently strong results.