Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Kronos
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve collaborating with team members to design, code, and enhance various components across systems or applications. You will utilize modern frameworks and agile practices to ensure that the solutions you deliver are scalable and high-performing, contributing to the overall success of the projects you are involved in.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of software specifications and design.
- Engage in code reviews to ensure quality and adherence to best practices.
1. Incident Management
- Monitor and resolve production incidents within SLA.
- Perform root cause analysis for recurring issues.
2. Enhancement Management
- Analyze and implement system enhancements.
3. Demand Management
- Evaluate business requests and change demands.
- Conduct impact analysis.
- Provide effort estimation and solution design.
- Prioritize backlog items with stakeholders.
- Ensure alignment with business and compliance requirements.
- Support governance and approval processes.
Operational Responsibilities
- Provide Shift B production support coverage.
- Maintain SLA adherence.
- Participate in on-call rotation (if applicable).
- Support global user base.
- Ensure data integrity and system performance.
- Support integrations with Payroll, HR, and Finance systems.
KPIs / Performance Metrics
- Incident resolution within SLA
- Reduction in recurring incidents.
- Enhancement delivery timeliness.
- Customer satisfaction score.
-System uptime & stability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Kronos.
- Strong understanding of Timekeeping, Scheduling, Accruals, Labor transfers, Pay rules configuration.
- Experience with interface troubleshooting
- Knowledge of SQL (basic level preferred).
- Understanding of Workforce Management business processes.

Functional Skills
- Incident handling & ticket management (ServiceNow/Jira preferred).
- Root cause analysis.
- Change management process knowledge.
- Stakeholder communication.
- Documentation skills.

Additional Information:
- Strong analytical skills.
- Problem-solving mindset.
- Ability to work in a fast-paced environment.
- Strong communication skills.
- Team collaboration.
- Ability to work independently in shift-based support.
- This position operates in India Shift B to provide extended global coverage.
- 24*7 On call support for P1 & P2 Tickets
- The candidate should have minimum 3 years of experience in Kronos.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.