Customer Service Specialist

LOCATION: Bandar Enstek, Nilai

REPORTS TO: Manager, Customer Service Healthful Solutions PureCircle

DIRECT REPORTS: None

WORKPLACE TYPE: On-site

Company Background: 

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

Core Responsibilities:

• Responsible to manage & communicate with customers (and commercial team), concerning orders, product availability, shipments, freight rates, lead times and supply chain orders. Assigned customer group: Malaysia and Singapore.  Assignment to increase to other APAC and EMEA countries.
• Liable to coordinate all documentation requests for product specifications such as COAs, MSDS, BL, etc. as needed to fulfil customer requests.
• To coordinate with quality team & other stake holders to manage customer’s questionnaires.
• To coordinate and manage customer’s sample request and dispatching.
• Responsible for other projects and assignments as directed by his/her supervisor.

Qualified candidates will have:

Mandatory requirements: 

• Diploma / Bachelor’s Degree in relevant field
• At least 1 year experience in handling customers & managing orders.
• Proficient in English both written and spoken
  
  Desirable behaviors and skills:
• Have basic knowledge with export / Incoterms
• Knowledge in SAP SD module

Relocation Available:

No