Position: Office Operations Specialist

Career Level: Specialist

Location: Newcastle Upon Tyne

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Note: This role is based on-site 5 days a week

As a team: 

Working as part of the UK Office Operations team, the role holder will support the Location Associate Manager in the coordination and monitoring of the operations delivered on a portfolio of sites for which they are responsible. The role holder will look to continually monitor, improve, and evolve the operating model to meet the needs of the customers. Working with a large degree of autonomy the role has a focus on operational consistency, service levels, budget management and customer satisfaction levels.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. 

In our team you will learn:

 How to provide solutions to a variety of challenges facing the team in a fast-paced, high-  volume environment

Gain experience in supporting the operations, including monitoring of a range of services including cleaning, security, catering, mechanical and electrical and Mailroom.

How to work effectively with numerous internal and external stakeholders on a variety of issues and initiatives

As a Location Specialist you will be responsible for:

• Build effective relationships with customers, acting as a key point of contact, actively seeking out and responding to feedback in order to deliver a high level of customer service
• Work with customer representatives to capture requirements to develop knowledge of the client requirements and desired service levels
• Deliver projects as directed by the Office Operations Associate Manager within agreed timescales and budget to meet location objectives
• Liaise with 3rd party suppliers and contractors to ensure provision of effective services, including security, catering, cleaning, customer services and M&E and other support services
• Complete all location audits as required by location and in conjunction with suppliers to meet SLAs
• Liaise with landlord/landlord representatives and Real Estate Management team to resolve building/lease related issues and requirements
• Provide effective management of direct report through regular one to one review communicating effectively to ensure optimum performance and morale

• Act as HSESC to ensure compliance of health and safety within the location(s), carrying out accident investigations and reporting as required managing incidents and risks to resolution

• Establish detailed budget requirements and reforecast regularly in order to reflect changing needs
• Management of budget setting and monitoring for service lines and associated invoicing.

We are looking for experience in the following skills:

• A strong customer focus and polished customer management skills (with experience of working with customers and stakeholders in high pressure environments)
• Experience of working with suppliers (internal and external)
• Strong level of business acumen
• Strong communication skills
• The ability to work autonomously on own initiative either independently or as part of a team
• A quick thinker with a ‘can do’ attitude and an aptitude for creativity or the ability to adapt as required
• Confident, determined, and assured demeanour, especially in high pressure or critical situations
• Documentation and written skills of a very high standard
• Strong organisation skills and attention to detail

Set yourself apart: 

• Ability to work effectively and creatively under pressure
• Mastery of collaborative working with colleagues and stakeholders to ensure customer experience exceeds expectation
• Proven history of working in a fast-paced operational environment

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement     

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.