Job Description

Customer Service Specialist

Our customer service continually provides the best service to meet our customers' needs. We assist with all aspects of customer service, from ordering to cash. We work with sales, marketing, and finance to maximize customer satisfaction by delivering products to the right customers, at the right place, at the right time.

You are responsible for

• Handling Sales/Sales Return/Sample/Rebate related operations in SAP
• Managing eCommerce system
• Supporting subsidy sales with PPS
• Supporting warehousing & distribution for the performance of the logistics network, delivery performance and cost optimization and managing the relationship with logistics service providers for customers’ sales
• Support financial updates and procedures related to sales status reflection.
• Managing customer credit collateral & credit management
• Support collection from customers
• Managing master data and contracts of customers
• Reporting sales weekly/monthly to related stakeholders.
• Adherence to the company process, policy, procedure, and compliance request.
• Be responsible for communicating with stakeholders to prepare all the order delivery.
• Manage the payment for all expense related CS
• Distributing external request from Homepage to the related stakeholders
• Back-up supply chain management
• Assist the Manager within the department with administrative tasks as assigned.

To succeed in this role, you should have the following skills and experience.

• University degree or higher
• Minimum 3-5 years of professional customer service experience in global Multinational organization.
• High level understanding of customer service and domestic logistics
• Customer-oriented with strong interpersonal and communication skills
• Detail-minded, committed, and hardworking
• Good command of English
• Familiar with SAP
• Strong computer skill in MS Office software

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Cost Management, Cost Management, Cost Optimization, Customer Experience Management, Customer Satisfaction, Customer Satisfaction Surveys, Customer Service, Customer Service Communication, Customer Service Management, Customer-Support, Customer Value Management, Data Analysis, Field Sales Support, Industrial Maintenance, Logistics Design, Logistics Management, Management Process, Master Data Management (MDM), Order Processing, Promotional Activities, Quota Management, Report Preparation, Retail Customer Service, Sales Data Management, Sales Quotes {+ 4 more}

 Preferred Skills:

Job Posting End Date:

07/18/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.