The Opportunity 

We're seeking a driven, creative, and dynamic engineer to join our Solutions Engineering team in Serbia.  As a Junior Solutions Engineer, you will play a crucial role in our Self Serve team, providing expert assistance and guidance to our self-serve customers. You will leverage your technical skills and customer service prowess to address and resolve issues related to our products and services, ensuring our clients' seamless and positive experience. 

Responsibilities

• Collaborate closely with the technical support team to troubleshoot and resolve customer issues related to APIs, SDKs and applications
• Write and maintain clear, concise documentation for our self-serve customers, empowering them to resolve common issues independently
• Develop a deep understanding of our product suite to provide accurate and effective solutions to customer inquiries
• Utilize Python scripting to automate routine tasks and improve the efficiency of the support process
• Engage with customers through various channels (e.g., email, chat, phone) to understand their needs, provide guidance, and ensure their satisfaction with our solutions
• Continuously learn and stay updated with the latest technologies and industry trends to provide informed support and suggestions to customers
• Participate in creating and improving internal processes and tools to enhance the quality and efficiency of the technical support team

Requirements 

• Strong foundational knowledge in API integration, with expertise in one or more of the following technologies: Java, React Native, Flutter, or Web development. Familiarity with machine learning concepts and Python programming is also required
• Previous experience in a customer-facing role, with a track record of delivering exceptional customer service
• Excellent problem-solving and troubleshooting skills, with the ability to effectively diagnose and address technical issues
• Strong verbal and written communication skills, with the ability to explain complex technical concepts in a clear and user-friendly manner
• Ability to work collaboratively in a team environment and independently with minimal supervision
• Eagerness to learn and adapt in a fast-paced, dynamic work environment
• Experience in technical support or a related field is a plus