Job Purpose:

Our Horticulture Project Specialist will work as a team with Sales, Account Specialist, and Production to meet and exceed the expectations of the customer. Required to build strong relationships with sales/customers and production teams, to ensure accurate and on-time completion of all projects.

Job Responsibilities:

● Write up and process job tickets based on estimates, quotes, PO, art and special instructions provided by Accounts Specialist and/or Sales Executive. Maintains an updated ERP doc to match.
● Maintain up-to-date status of all current jobs, regularly communicates with Account Specialist to field customer inquiries on demand and without delay
● Responsible to monitor scheduling for, and problem solve or communicate any delays or problems to production personnel.
● Escalate any job problems and changes to Sales Executive, Account Specialist and/or customer, including but not limited to, specifications, art, schedules and applications, when appropriate.
● Facilitate communications between departments to meet customer deadlines.
● Responsible for building and supporting reporting tools used by finance and business leaders to drive action and support initiatives.

Additional Responsibilities & Qualifications:

• Bachelor’s degree in business, science or other related discipline or related experience.
• 2+ years of experience in account management, client services, sales, or project coordination in a client‑facing role.
• Experience coordinating cross‑functional teams (e.g., design, estimating, scheduling, production/manufacturing).
• Excellent written and verbal communication skills, with experience preparing proposals, presentations, and client documentation and strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Proficiency with standard business software (e.g., Microsoft Office).
• Experience in manufacturing, horticultural print, visual communications, retail displays, or a related production environment.
• Travel up to 25%

Work Experience:

● 1-3 years of related job experience.

● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

● Proficient with Microsoft Office Suite.

Education:

● High School Diploma/GED

Physical Requirements:
● A significant portion of the job responsibilities will require computer work that involves the continuous use of the fingers, hands, wrists, and sitting for long periods of time. 
● The position also requires frequent lifting and/or moving up to 10 pounds.
● The position requires work in an office as well as travel to customers, suppliers, group meetings, etc.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and duties may change from time to time depending on our business needs.

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.