Posted:
1/12/2026, 4:44:37 PM
Location(s):
Petaling Jaya, Selangor, Malaysia ⋅ Selangor, Malaysia
Experience Level(s):
Mid Level
Field(s):
Customer Success & Support
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
In this role you will be working within a team focusing on a customer group from India and across various functions and levels within the organization.
The Opportunity:
Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, local and global benefits administration.
Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
Ensure that all union negotiations (if any) associated with PTB activities should be handled properly and in a timely manner
Manage, process and reconcile mass upload files for all pay frequencies.
Monitor data flows to/from Workday to Vendor for accuracy
Ensure integrations are processed timely and resolve any errors ensuring accurately processed
Ensure regulatory compliance in line with the countries, customers, and regulations.
Actively Initiate and participate in the development and implementation of continuous improvement initiatives
Who you are:
You bring the following experience:
3+ years of experience in payroll services, in a shared service center environment preferably.
Knowledge of payroll cycle and processes /benefits operations and processes. Knowledge of Workday P&C Processes
Deep Knowledge of local tax and social insurance. Awareness of data privacy rules
Excellent attention to detail, analytical ability and advanced Excel skills (pivot table, v-lookup, etc.)
Strong communication skills in English (written and spoken) are essential. Additional languages a plus, based on region/customer requirements.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Website: https://www.roche.com/
Headquarter Location: Basel, Basel-Stadt, Switzerland
Employee Count: 10001+
Year Founded: 1896
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Biotechnology ⋅ Health Care ⋅ Health Diagnostics ⋅ Oncology ⋅ Pharmaceutical ⋅ Precision Medicine