Mission Statement:

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America.  We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers!  We are more than a product and more than a company; we are a culture.  A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency.  Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

The Desktop Support Engineer will work with the Sr. IT Manager to set up and support all BRCC employees including new hire setups and support. This employee will take the lead position on various projects and IT initiatives and will be responsible for the outcome and success of projects. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. On-call rotation is required for all team members.

Job Details

As an Desktop Support Engineer, you’ll be essential in ensuring that our employees are equipped with the tools and technology they need to excel. You will be managing onboarding and offboarding processes, asset and mobile device management, and providing top-notch technical support. This is an exciting opportunity for someone passionate about IT and innovation to be part of a fast-paced and mission-focused team.

Key Responsibilities:

• Seamless onboarding and offboarding: Work closely with HR and hiring managers to support employee technology needs during the onboarding and offboarding processes.

• Asset management: Ensure all company devices and software are accounted for, properly configured, and maintained.

• MDM expertise: Oversee Mobile Device Management (MDM) using tools like Intune and JAMF, including enrollment, policy creation, and configuration.

• Technical troubleshooting: Provide high-quality support for computers, hardware, software, and various technical systems. You’ll be the go-to problem solver!

• User account support: Manage user accounts, including security settings, permissions, and system groups across platforms like Office 365, Teams, SharePoint, and others.

• Maintain technology systems: Keep our PCs, MACs, printers, mobile devices, and auxiliary systems updated and functioning smoothly.

• Service desk management: Tackle service desk tickets, escalate support issues when necessary, and ensure timely resolution of customer service requests.

• Collaboration and feedback: Provide feedback to IT Management and external Managed Service Providers (MSPs) to improve service desk performance and support business needs.

• After-hours support: Be ready to respond to urgent issues, calls, or texts, including emergency on-site support.

• Infrastructure maintenance: Maintain and troubleshoot infrastructure technologies, following the established change management process.

• Network troubleshooting: Assist the Infrastructure Team with network issues and upgrades, performing after-hours testing when needed.

• Security camera support: Participate in the troubleshooting and support of security cameras and equipment alongside the Security Team.

• Documentation: Continuously develop and improve technical documentation to support problem analysis and resolution.

• Travel as required: Be prepared for occasional travel to provide on-site support or assist with special projects.

What You Bring to the Table:

• Advanced experience with JAMF/Intune and MDM management.

• Strong knowledge of Google Workspace, Microsoft Active Directory (AD), and Office 365 administration.

• Critical thinker with excellent problem-solving skills.

• Passion for innovation and learning new technologies.

• Demonstrated experience in troubleshooting technical issues.

• Strong passion for customer service and delivering exceptional user experiences.

• Ability to multitask, manage time effectively, and handle multiple priorities in a fast-paced environment.

• Excellent communication skills, both written and verbal.

• Bachelor’s Degree in Computer Science OR 5 years of experience in a technical support role.

• Minimum of 2 years of experience working with infrastructure solutions in an enterprise environment.

Position Details:

• Full-time: This is a full-time position and may require occasional long hours, including nights and weekends, depending on business needs or special events.

• Physical Requirements: While performing the duties of this job, you’ll be required to stand, sit, talk, hear, and use your hands to operate computers and other equipment. Light to moderate lifting may be required.

• Travel: Flexibility for occasional travel is required to support on-site technology needs.

Why Join BRCC?

• Be part of a mission-driven company: At BRCC, you’ll be part of a team that stands for more than just coffee—we’re committed to supporting veterans, law enforcement, and first responders.

• Culture of innovation and growth: Our company is growing fast, and we want you to grow with us. We believe in empowering our employees to take on new challenges and bring their ideas to life.

• Teamwork and passion: You’ll work alongside dedicated professionals who share your passion for technology, problem-solving, and serving a greater mission.

At Black Rifle Coffee Company, we’re more than a workplace—we’re a family. If you’re ready to lead with purpose, love solving IT challenges, and are passionate about making a difference, we want to hear from you.

Join Us on Our Mission Apply today and be part of a company that’s as passionate about serving coffee as we are about serving our community. Ready to roll up your sleeves? Let’s get started.

Black Rifle Coffee Company is an equal opportunity employer. All selected candidates will undergo a pre-employment background check.