FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for handling customer inquires via telephone, email, or online platform

Blue Cross is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor (General Insurance).

In this role, you will have the opportunity to work closely with our team to handle bilingual customer enquiries through phone, email, and live chat. Your exceptional communication skills and attention to detail will ensure that every customer interaction is flawless. You will be a key contributor to our mission of delivering timely and quality customer service.

Responsibilities:

• Handle bilingual phone-in and walk-in customer enquiries.
• Respond to bilingual emails and live chat enquiries from customers.
• Collaborate with teammates to provide exceptional customer service.
• Obtain and maintain a license as an individual insurance agent with the Insurance Authority.
• Advise on or arrange contracts of insurance or carry on regulated activity, as required.
• Support ad-hoc projects or tasks as assigned.

Requirements:

• HKCEE/HKDSE or above qualification, with 5 subjects, including Chinese, English and Mathematics, attaining Level 2 / Grade E or above;
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1 & 2 [subject to the regulated activities to be conducted];
• Minimum 2 year’s work experience in customer service call centre or frontline counter services, preferably gained from insurance industry.

To succeed in this role, you will need to have a proven track record of successfully handling customer inquiries and be able to competently determine customer needs. Your ambition and dedication will be the driving force behind your ability to successfully implement our customer service strategies.

If you are passionate about providing world-class customer service and building a successful career in the Finance/Insurance industry, we would love to hear from you.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.