The Fleet Response Team within Zoox’s Fleet Operations organization ensures seamless, real-time support for our Robotaxi fleet and its riders. As a Fleet Response Team Lead, you will lead a team responsible for monitoring live operations, coordinating rapid responses, and resolving issues efficiently to ensure every rider reaches their destination safely. Your leadership will be instrumental in developing a high-performing team, optimizing workflows, and collaborating with Zoox Mission Control, Remote Teams, and emergency responders to minimize disruptions and maintain operational excellence.
We seek a hands-on leader with extensive experience in live operations, incident management, and resource coordination. In this role, you will oversee real-time incident response, vehicle recovery, and rider assistance, ensuring minimal downtime and a seamless customer experience. You will drive continuous improvement by identifying operational gaps, implementing process innovations, and leveraging automation for efficiency. At Zoox, we lead by example. This role requires you to work alongside your team, fostering a culture of safety, speed, and service excellence in the evolving world of autonomous mobility.
Travel Requirement: 25%
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $73,000 to $113,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling and positioning within a level are determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting represents the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g,. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.