As a Product Design Lead on the M&T Experience Design & Innovation team, you will lead experience strategy and product design across complex customer and colleague experiences. 

Working closely with Product, Technology, Research, and business partners, you will uncover customer needs, shape product direction, and create experiences that drive meaningful customer and business outcomes. 

This role requires a strategic design leader who can guide teams through ambiguity, influence decisions, and turn insights into action. 

• Lead experience strategy, discovery, and design efforts across products, services, and customer journeys. 

• Define and communicate experience vision through research, journey mapping, information architecture, content strategy, and service design. 

• Partner with cross-functional stakeholders to align priorities, influence roadmaps, and drive customer-centered outcomes. 

• Facilitate workshops and collaborative sessions that build alignment and accelerate decision-making. 

• Drive end-to-end experience quality across products, channels, and touchpoints. 

• Champion accessibility, design standards, and scalable experience practices. 

• Mentor designers and contribute to hiring, onboarding, and talent development. 

• Ensure adherence to compliance, risk, and governance requirements. 

This role will establish and evolve foundational experience assets across Commercial Treasury experiences, including customer understanding, journey frameworks, navigation models, and experience strategies. 

The role is expected to guide work across multiple initiatives, influence portfolio direction, and help create a more cohesive end-to-end experience across products, channels, and customer journeys. 

• Customer-centric mindset with a deep understanding of customer needs, behaviors, motivations, and pain points. 

• Strategic thinking that connects customer needs, business goals, and technology capabilities into a clear experience vision. 

• Design leadership that guides teams through ambiguity and drives experience-led decision-making. 

• Systems thinking with an understanding of how products, channels, journeys, and processes connect into an end-to-end experience. 

• Facilitation and influence that builds alignment across diverse stakeholders and drives productive conversations. 

• Strong storytelling and communication skills that translate complex ideas into clear, compelling narratives for teams and senior leaders. 

• Collaboration and partnership across organizational boundaries to achieve shared outcomes. 

• Ownership and accountability for delivering results and driving initiatives forward. 

• Curiosity and continuous improvement through learning, experimentation, and challenging assumptions.