A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

A Career at HARMAN Automotive 

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.  

• Engineer audio systems and integrated technology platforms that augment the driving experience  

• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence 

• Advance in-vehicle infotainment, safety, efficiency, and enjoyment  

About the Role

The Tier 2 Team Leader is responsible for overseeing complex employee lifecycle service delivery across the designated region. This role manages a team of Tier 2 Specialists and Subject Matter Experts who support escalated, policy‑intensive, and country‑specific HR processes. The Tier 2 leader ensures high‑quality resolution of advanced cases, drives consistent process execution, and partners closely with HR Business Partners, COEs, and Tier 1 teams to support seamless service delivery.

This position plays a key role in strengthening regional HR service capability through process governance, compliance management, continuous improvement, and leveraging technology to enhance efficiency and accuracy.

Your Team

You will report to the Regional People Capability Centre Hub Leader and lead a team of Tier 2 Specialists/SMEs accountable for country‑specific and complex HR processes. Your team will manage escalated queries, investigative requests, data uploads, technical trouble shooting, workday support, Reporting and specialized service lines including Benefits Operations, Onboarding, Offboarding, Compliance, and other regulated or high‑complexity activities.

You will work closely with Tier 1 Team Leaders, COEs, HR Business Partners, Legal, and HR Technology teams to ensure aligned, compliant, and high‑quality HR service delivery across the employee lifecycle.

What You Will Do

• Lead Tier 2 delivery across the region, managing complex employee lifecycle processes and escalations
• Oversee key service lines including onboarding, offboarding, benefits, compliance, and data management
• Ensure accurate, timely, and compliant execution aligned with local policies and global frameworks
• Manage complex case investigations, resolution, and maintain audit readiness in partnership with Legal & Compliance
• Utilize Workday and ServiceNow to manage processes and case workflows
• Define and optimize Tier 2 workflows, escalation paths, and approval processes
• Act as escalation point for Tier 1, COEs, and HR Business Partners, ensuring effective handoffs
• Define and manage KPIs, SLAs, and quality metrics, tracking performance and employee experience
• Lead continuous improvement initiatives to enhance efficiency, automation, and service quality
• Coach and develop Tier 2 team members, fostering accountability and continuous improvement
   

What You Need

• Strong expertise in complex employee lifecycle processes, compliance requirements, and country‑specific HR policies.
• Hands‑on experience with HRIS platforms such as Workday and ServiceNow.
• Experience handling escalations, case investigations, and advanced policy interpretation.
• Bachelor’s degree in Human Resources, Business, Management, or a related field.
• 8–10 years of HR operations or shared services experience, with demonstrable exposure to Tier 2 or SME‑level HR service delivery.
• Experience working with multi‑country or regionally distributed teams.
• Strong analytical skills with the ability to interpret data, advise stakeholders, and recommend process improvements.
• Excellent communication and stakeholder‑management skills, with confidence in engaging senior partners.
• Proven leadership experience managing specialists or SMEs in a service delivery environment.

Nice to Have

• Experience implementing or enhancing ServiceNow workflows.
• Experience setting up or scaling Tier 2 teams in an HR shared services environment.
• Continuous Improvement certifications (Six Sigma, LEAN, Operational Excellence).
• Exposure to Works Council or regulatory consultation processes (if applicable to the region).
   

What Makes You Eligible

• Be willing to travel up to 20% international travel.
• Work in our EMEA Hub office.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.