Posted:
6/12/2024, 5:00:00 PM
Location(s):
Singapore, Singapore
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Operations & Logistics
Workplace Type:
On-site
Key Responsibilities
Manages the Asia service desk and deskside support which includes centralized service desk center and distributed on-site deskside operations in Asia countries (China, Japan, Korea, South East Asia, and Taiwan). Responsible for managing the service and cost structure and lifecycle of Asia service desk and deskside operations.
Responsible for negotiating SOWs and SLAs to deliver most cost effective solution. Ensure that Asia service desk and deskside operations is meeting customer needs and initiates training, documentation and marketing to improve full value of the service is realized.
Works with managers and other senior department staff to coordinate scheduling and prioritization of all related projects and participates in assignment of projects to staff or outsides resources. Reviews root cause analysis of outages or incident trends (often working with managed services partner). Approves preventative actions
This role also plans and manages complex changes and manages resolution of complex problems and outages. The detailed job scope is as the following:
Organization, management and full integration of the operation
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
Education:
Bachelor's DegreeSkills:
Certifications:
Languages:
Years of Experience:
7 - 10 YearsWork Experience:
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Not SpecifiedRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Website: https://appliedmaterials.com/
Headquarter Location: Santa Clara, California, United States
Employee Count: 10001+
Year Founded: 1967
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Electronics ⋅ Manufacturing ⋅ Semiconductor ⋅ Software