Aiwyn is transforming the way accounting firms streamline the entire revenue management lifecycle. Backed by top-tier investors (Bessemer, KKR & Revolution), we’re one of the fastest-growing scale-up software companies globally—delivering innovative technology and consistently raising the bar with world-class people, processes, and products.

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We are seeking a dynamic, results-driven Director of Customer Success to lead and develop a high-performing Customer Success Management (CSM) team. This role is responsible for driving customer retention and engagement through a people-first approach, aligning customer objectives with business goals, and fostering a culture of coaching and growth for the team. You will lead with a focus on creating long-term value for our customers and building strong, lasting relationships.

The ideal candidate will have a proven track record of coaching, motivating, and scaling customer success teams, as well as being an advocate for our customers' needs. In this role, you will directly influence our company's success by aligning customer goals with our product offerings and ensuring that customer success is deeply embedded within our organizational culture.

Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa