Where you’ll work:  Guatemala City, Guatemala 

Customer Care and Success at GoTo 

At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.

Your Day to Day  

As a number processing specialist, you would be working on: 

• Process all types of ports --- Using Fusion, Salesforce, and carriers’ portals.

• Create or update any feature such as CID/411/E911 to existing or new phone numbers --- Using our Internal tools.

• Changes on PBX such as CID, Company Name Change, and PBX Moves

• Purchase of new numbers, Cancellation of existing numbers, Account Cancellation

• Daily communication with different departments, answering questions of accounts and cases assigned to our department --- Using our Slack Channels to assist our internal customers.
   

What We’re Looking For 
As a number processing specialist, your background will look like: 

• 1-2 years of customer service and/or technical support experience in a call center environment.

• Time management in a Hybrid work enviroment

• Back office processing exprience

• Basic understanding of the SIP signaling and VoIP technology (desirable).

• Technology enthusiast and eager to learn and master new tools, with ability to do deep research to explain customer queries. 

• Problem solving and growth mindset.

• Advanced communication skills in English above 85% (written and spoken) .

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs

• Paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP)

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

At GoTo, diversity and inclusion are key to creating a thriving and dynamic work environment. Our team of GoGetters is driven to learn, explore, connect, and collaborate, valuing the unique perspectives that everyone brings to the table. We take pride in providing our employees with comprehensive benefits, wellness programs, recognition, and opportunities for learning and development worldwide. Our commitment to creating an inclusive space for everyone, regardless of gender, identity, or background, ensures that all team members can contribute to our success and thrive personally and professionally. Learn more.