C.H. Robinson is seeking an Ocean Import Supervisor to lead a team in achieving operational excellence. In this role, you will lead a team of local operations employees responsible for ensuring effectiveness and efficiency throughout the entire process. The Supervisor Operations is responsible for daily workflow management, coaching, performance management, team development, mentoring and problem resolution. This role participates in building and implementing changes that create efficiencies, improve productivity, deliver quality, and achieve desired cost to serve. If you have demonstrated leadership abilities and a passion for operational efficiency, apply today and use your ocean import expertise to drive excellence at C.H. Robinson.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 3-4 days a week, igniting creativity and driving impactful results. With the flexibility for remote work 1-2 days a week, this role strikes the perfect balance between teamwork and autonomy. 

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Monitor employee performance, delegate tasks and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved
• Support the team’s development by understanding individual needs and creating growth opportunities.
• Collaborate with internal stakeholders to ensure effective change management and promote employee adoption of new tools, technology, processes and/or expectations
• Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent
• Support the annual merit and equity programs for assigned team to align compensation with performance results

• Streamline daily workflows to achieve quality and efficiency goals. Regularly monitor operational processes to identify opportunities for improvement
• Act as an escalation point for exceptions and problem resolution
• Communicate and ensure employee understanding of and compliance to policies, procedures, and SOP’s (internal operational and customer)
• Perform operational task work and/or fill in for peer group when needed

QUALIFICATIONS

Required:

• High School Diploma or GED
• Minimum 5 – 7 years Global Forwarding operations experience, specifically in ocean imports.
• Minimum 1 year of leading or managing teams

Preferred:

• Bachelor’s degree from an accredited college or university
• Proficient in Microsoft Office Suite of programs
• Demonstrated ability to build, manage and foster a team-oriented environment
• Strong written and verbal communication skills with the ability to effectively communicate to both internal and external audiences
• Ability to understand performance and financial metrics
• Demonstrate strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities
• Demonstrated ability to embrace change and employ a continuous improvement approach to their work
• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.