JOB DESCRIPTION:

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

• Provide technical product demonstrations to customers for instrument, assay and applications.
• Assist local Sales and Marketing representatives by providing technical details and input prior, during or after Sales calls.
• Support User Group Meetings, congresses and exhibitions by providing product demos, presentations and additional activities as required.
• Provide customer training at the customers laboratory or at Abbott training facilities.
• Acquire necessary training and presentation skills to build and deliver efficient and effective training to AM customers.
• Translate complex matters into easily understandable and motivating training units.
• Take ownership for reported customer inquiries and complaints and make sure that all requests and issues are answered and resolved in a timely manner and maximum customer satisfaction is achieved.
• Investigate error conditions, diagnose probable root causes and provide troubleshooting solutions over the phone or at customer sites.
• Manage escalated issues and coordinate all required activities to resolve customer complaints and meet customer expectations and timeline.
• Prepare technical product launches on a regional or country level.
• Form the link between customers in EMEA and technical organizations in AM to facilitate an effective flow of information.
• Ensure full compliance to AM Quality and Regulatory Procedures.
• Meet the timeline and goals for complaint registration and investigation as well as complaint closure as defined by QA and Service/Support Management.

Required qualifications & background:

• Scientific degree or High School Diploma in Molecular Biology, Biochemistry or related subject is preferred.
• Alternatively equivalent experience in a laboratory environment with focus on molecular diagnostic systems and assays.
• Preferably experience as Product Specialist, Support Specialist or a related function in Molecular Diagnostic Industry.
• Knowledge of common molecular biological techniques, required for the support of highly demanding product portfolio of AM, e.g. Nucleic Acid Extraction, PCR, Sequencing, FISH - would be considered as an asset.
• Highly developed analytical skills for effective solving of complex and demanding failure conditions.
• Excellent communication skills to build and maintain relationship to internal and external customers and to facilitate effective problem solving over the phone or at customer site.
• Ability to travel extensively (up to 75% of total working time).
• Fluent English and Russian.
• Ability to work remotely on Saturday (phone support to Russian speaking clients).

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. 

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

AMD Molecular

        

LOCATION:

Greece > Alimos : Agiou Dimitriou, 63

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable