Summary:

The Service Operations Assistant supports the day-to-day operational activities to ensure efficient service delivery. This role involves coordination, administrative support, process tracking, and assisting in improving service quality and customer satisfaction.

Key Responsibilities:

• Monitor and track service requests/tickets

• Coordinate with internal teams for timely resolution

• Maintain records and prepare reports

• Handle basic customer/stakeholder queries

• Support process improvements

Requirements:

• Graduate with 2–5 years experience

• Good communication and organizational skills

• Basic MS Office knowledge