Minimum Qualifications:

• High School or equivalency diploma required
• 5 years' experience in account follow-up role performing follow-up on hospitals’ inpatient and outpatient insurance claims   
• Bilingual (written, verbal and listening)
• This is an WFO (Work from Office requirement) in Mumbai only.

Soft Skills:

• Excellent communication, good judgment, tact, initiative, and resourcefulness
• Must be detail oriented, organized, and ability to multi-task
• Possess ability to concentrate for long periods of time
• Ability to work individually and/or as part of a team
• Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
• Must be flexible with a “can do” attitude and the ability to remain professional under high pressure situations
• Demonstrates the ability to learn new systems quickly and develop proficient operating skills within a reasonably short timeframe
• Must be able to follow directions and to perform work according to department standards independently
• Must be emotionally mature and able to function effectively under high pressure situations

The role utilizes software to complete daily tasks, the following are a few examples of software utilized: the hospital's EHR, billing clearinghouses, MicroSoft products (Excel, Outlook email, Teams, Word), insurance payor portals, e-faxing solutions.

Shift timing: 6.30pm-3.30am IST

This is an WFO (Work from Office requirement) in Mumbai only.