Location:

Dammam, Eastern Region, Saudi Arabia

Job ID:

R0060960

Date Posted:

2024-09-09

Company Name:

HITACHI ENERGY LTD

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

You as an IT Service Delivery Specialist will be part of Hitachi Energy business based in Dammam, Saudi Arabia. As IT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions or Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. This includes also IT matters requiring physical intervention.

Your responsibilities          

• Leading the Site IT team/ resources in the factory or Hitachi Energy site​ and acting as a point of contact for IT supplier and CDC teams​ for IT related topics.
• Ensuring the ticket mgt, ticket triage and escalation and providing Infrastructure support/ delivery onsite​.
• Maintaining Governance and security onsite​ and collecting & managing the demand business requirements for factory or office​.
• Providing a first line support and governance​ for applications and ensuring OT Asset IT/OT Cybersecurity operational management and first response for Cybersecurity emergency and for operational tasks.
• Ensuring machine connectivity with network core switches and Kiosks, Printers, Conf Rooms or Teams rooms, Vendor machines execution or support which Global OSS techs are not supporting or are managed/owned by factory CCTV / security system, Badging, Scanners for MES hardware support.
• Managing specific applications and vendor coordination on software and network connectivity.  (PLC programming out of scope)​.
• Ensuring access to relevant applications for the factory or Hitachi Energy site and (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.
• Guiding, motivating and developing direct and indirect subordinates within HR policies, for the benefit of both company and the employee
• Working onsite to the site or factory your assigned to full time.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background             

• A bachelor’s or master’s degree in relevant field is required.
• Minimum 15+ years of relevant experience is required.
• Experience as lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.
• Proficiency in both spoken & written English language is required.