Job Description Summary

As an Order Management Specialist, you will be a key contributor to our global operations, managing the end-to-end order lifecycle—from booking to invoicing—while ensuring compliance, accuracy, and exceptional customer experience. This role requires strong analytical skills, cross-functional collaboration, and expertise in digital order management systems to support our business objectives.

Job Description

Key Responsibilities

• Global Order Lifecycle Management: Own and manage the entire process from order entry to collection, ensuring compliance with international trade regulations and customer requirements.

• Data Integrity & Process Optimization: Maintain high-quality order data, implement changes promptly, and optimize workflows for efficiency across regions.

• Customer Experience Excellence: Act as a trusted point of contact for global customers, handling inquiries on pricing, stock availability, and order status.

• Performance Monitoring & Reporting: Track KPIs, analyze fulfillment lead times, and provide actionable insights to reduce delays and improve customer satisfaction.

• Compliance & Risk Management: Validate orders against contractual, financial, and regulatory requirements before processing.

• Logistics & Billing Coordination: Issue accurate shipping and billing instructions per international contract terms and monitor global warehouse traffic.

• Cross-Functional Collaboration: Partner with logistics, finance, and sales teams across multiple geographies to ensure smooth operations.

• Digital Tools & Systems: Utilize advanced platforms such as Sophia, MyOrders, Salesforce, Oracle, PBI and eOM to manage workflows and deliver operational excellence.

Qualifications

• Proven experience in Order Management, Supply Chain, or Sales Operations within a global or multinational environment.

• Strong ability to manage multiple priorities and meet deadlines in a fast-paced setting.

• Proficiency in MS Office; experience with Oracle ERP and CRM tools is highly desirable.

• Excellent communication skills—both written and verbal—with the ability to work across cultures and time zones.

• Demonstrated ability to thrive in a complex, cross-functional, global environment.

• Knowledge of international trade compliance and logistics processes is a plus.

Inclusion and Diversity
 
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
Behaviors
 
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
 
Total Rewards
 
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information