Overview:

Serves as an analyst within Legal Document Processing with guidance from manager providing analytical, operational and/or project support to one or more functional areas. The primary responsibilities encompass conducting quality control reviews of associate processes on a regular basis (daily, weekly, and/or monthly), overseeing the regulatory landscape, and proactively implementing new regulations in collaboration with Compliance and Legal. The goal is to ensure a comprehensive and compliant approach to risk management.

Primary Responsibilities:

• Execute quality control functions on associate and vendor processes as assigned, managing monthly reporting on both associate and process levels.
• Record quality control scores in department tracking logs at both the associate and process levels.
• Take the lead in planning and actively participate in the testing and implementation of new or updated laws, rules, and regulations, collaborating closely with Compliance and/or Legal.
• Perform quarterly system access recertifications as assigned.
• Provide requested documents for internal and external audits as required, coordinating with vendors for audit document provision when necessary.
• Conduct monthly meetings with managers to assess quality performance, offering recommendations for improvement. Prepare and track remediation plans based on missed standards from scorecards for operational teams and vendors.
• Undertake non-routine analysis and judgment-based work supporting departmental decisions within Legal Document Processing.
• Conduct non-routine data review, research, and/or reconciliation for Legal Document Processing.
• Assist in handling escalations by coordinating with internal business partners, external vendors, and Technology to address issues within Legal Document Processing.
• Take a leadership role in planning, testing, and implementing new projects, systems, products, and regulatory changes affecting Legal Document Processing.
• Assist in drafting and/or editing procedures related to Legal Document Processing. Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned

Education and Experience Required:

Associate’s degree and a minimum of 3 years’ related experience,

OR in lieu of a degree,

A combined minimum of 5 years’ higher education and/or work experience, including a minimum of 3 years’ related experience

Proven analytical skills

Strong organizational skills

Proficiency with personal computers as well as pertinent word processing and spreadsheet software

Proven verbal and written communication skills

Education and Experience Preferred:

Bachelor’s degree

Prior experience in functional areas supported, experience as a paralegal or legal assistant in a large law firm, previous research/investigation experience, previous work leadership, or facilitation/teaching experience

Knowledge of systems, documents, presentation software and procedures in assigned area

Familiarity with various notices and legal documents

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.76 - $41.27 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America