Responsible for implementing departmental strategies, monitoring the progress of projects, and leading your team towards the accomplishment of departmental and corporate goals

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with the department management team to assure that departmental objectives are being implemented and completed according to schedule.

• Manage designated Project Management staff, which includes: 

• Mentoring and defining career paths by developing core competencies

• Ensuring proper training is executed and documented

• Conducting reviews of system set-ups and documents to ensure high quality of deliverables in accordance with quality standards and SOPS

• Coordinating routine status meetings to facilitate communications, monitor workload, and provide forecasting guidance

• Collecting, monitoring, and analyzing defined staff metrics to gauge the productivity and efficiency of Project Management team 

• Organize and conduct Project Management team meetings to communicate corporate/department updates. 

• Serve as the first point of escalation for customer issues and with internal and customer teams to ensure timely issue resolution 

• Direct the hiring, orientation, and training plan for the Project Management team members. 

• Promote inter-departmental collaboration and serve as designated departmental liaison to create a positive team environment, effective communications, and efficient use of resources to meet contract deadlines. 

• Develop strategies to promote excellent customer service and to streamline Project Management procedures

OTHER DUTIES AND RESPONSIBILITIES:

• Ensure compliance with timely training completion/documentation.

• Develop, review and revise Standard Operating Procedures, Job Descriptions, and Departmental Training Plans, as needed.

• Spearhead departmental initiatives, and initiate process development for new equipment, services, and systems.

• Attend customer meetings with Business Development and/or Operational teams to present Clario services and Operational workflow, as applicable.

• Perform other duties, assignments, and/or special projects as time or circumstances necessitate. 

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QUALIFICATIONS AND SKILLS NEEDED:

Education:

• Bachelor Degree required, Master’s degree preferred.

Experience:

• At least six years of experience in telecom, SaaS-based technologies, Clinical Trials, Healthcare IT or pharmaceutical field (or related industry experience), with an emphasis on Project Management in a high-volume, short turn-around environment

• Six+ years of Management/Supervisory experience preferred (direct people management, with teams of 15+ members) 

• Demonstrated leadership skills with strong emphasis on developing a growing team

• Working knowledge of Microsoft Office products

• Knowledge of the pharmaceutical drug development process

• Extensive experience working Familiarity with SDLC (Software Development Life Cycle) in a fast-paced, rapidly changing industry

• Excellent organizational, interpersonal, time management, and prioritization skills; a great collaborator who knows how to get things done while building successful partnerships within and outside the company