Join us as a Senior Site Reliability Engineer

• You’ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
• We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
• This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
• We're offering this role at associate vice president level

What you'll do

As a Senior Site Reliability Engineer, you’ll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You'll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. You'll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems.

Other responsibilities will include:

• Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
• Ensuring in-depth understanding of the full tech stack on which the application resides and depends on
• Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
• Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
• Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents

The skills you'll need

We’re looking for an experienced Senior SRE with a proactive approach to spotting problems, areas for improvement and performance bottlenecks. You’ll alos need experience of working with cloud-native microservices, including containerisation, management of Kubernetes workloads and API management.

You’ll also need:

• Hands-on experience of Azure, Infrastructure as Code and technologies such as PowerShell, JSON, Azure Bicep, ARM, and Azure DevOps
• Experience with full stack observability using tools such as Grafana Stack, Log Analytics and AppInsights
• Excellent knowledge of DevOps processes and principles
• Knowledge of IT Service Management and automation of IT fulfilment processes through orchestration and ServiceNow
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders

Hours

45

Job Posting Closing Date:

03/03/2026