Model the workflow of each operational function within the org, ensuring SOPs are current and accurate. Coordinating with the UBANDEVELOPMENT team, configure/customer the X073 Jira Service Desk project to have Jira guide the flow of work between individuals, teams, and external providers. Validate the workflow support with the teams. Develop and provide training as required to ensure newcomers are able to understand and efficiently use the capability. Deliver office-specific training materials for Confluence.

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