Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

The Position:

The Sr Specialist, Global Operations Support, Scheduling and Cell Logistics is a key individual contributor responsible for supporting end to end patient order management, scheduling master data, and ERP/scheduling systems across global Cell Therapy operations. This role provides subject matter expertise, executes complex operational tasks, and collaborates with regional and global partners to ensure a seamless patient treatment and delivery experience.

The Sr. Specialist contributes to daily operational execution, system accuracy, market launch readiness, and continuous improvement efforts. This position plays an essential role in enabling a best in class customer experience for treatment centers worldwide.

Key Responsibilities:

• Execute day‑to‑day patient order management activities, including order initiation, exception handling, order completion, invoicing, credits, and returns.

• Maintain accurate Scheduling Master Data and other operational master data across ERP and scheduling systems for commercial and clinical Cell Therapy programs.

• Monitor automated document creation (e.g., sales orders, purchase orders) and resolve system exceptions in ERP and scheduling platforms.

• Provide timely issue resolution and escalation support for order, scheduling, and master data‑related operational challenges.

• Support ERP and scheduling system enhancements, market launches, and operational readiness activities, including User Acceptance Testing (UAT), requirements gathering, and system validation.

• Maintain and update SOPs, work instructions, and business process documentation to ensure alignment with current operational practices.

• Collaborate routinely with regional SCLT teams (NorAm, EU, APAC) and cross‑functional partners in Manufacturing, Production Planning, Commercial, Product Data Management, Allocation & Demand Management, Finance, and external distributors.

• Engage with internal and external stakeholders through in‑person, electronic, and virtual channels to support seamless patient treatment center operations.

• Support reporting and KPI tracking efforts; partner with BI&A teams to develop dashboards and tools that monitor operational performance.

• Identify process gaps and opportunities for improvement; contribute to the design and implementation of future‑state workflows and continuous improvement initiatives.

• Support deviations, CAPAs, investigations, and operational escalations related to order management, scheduling, and master data processes.

• Participate in cross‑functional projects, working groups, and operational meetings as assigned.

• Provide on‑the‑job training and knowledge sharing in areas of subject‑matter expertise to support team capability building.

• Contribute to a positive end‑to‑end customer experience for global treatment centers by ensuring accuracy, responsiveness, and operational excellence.

Key Qualifications & Experience:

• Bachelor’s degree or 4+ years of experience in the pharmaceutical/biotech industry.

• Experience in a regulated (cGMP/FDA) environment.

• Strong background in order management, planning/scheduling, or master data management within supply chain or patient operations.

• Cell Therapy or patient‑specific therapy experience preferred.

• Proficiency with ERP and scheduling systems (e.g., Oracle, SAP, APEX, GPS).

• Advanced proficiency in Microsoft Office 365 (Outlook, Excel, PowerPoint, Word).

• Highly self‑motivated, professional, and able to work independently or collaboratively.

• Strong communication and presentation skills.

• Skilled in planning, organizing, and synthesizing complex information.

• Effective at managing tense situations and de‑escalating issues.

• Flexible and adaptable in a dynamic, rapidly evolving environment.

• Strong customer service orientation and commitment to operational excellence.

• Comfortable working with global and culturally diverse teams.

• Demonstrates BMS core values: Integrity, Passion, Innovation, Accountability, Urgency, and Inclusion.

• Position is office‑based in Seattle, Giralda Farms, or Boudry; minimum 60% in‑office attendance required.

• Remote work must be performed from a consistent home office setup with reliable internet.

• Evening, weekend, and holiday on‑call support may be required.

• Travel up to 10%; international travel no more than once per year.
  
   

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Madison - Giralda - NJ - US: $77,100 - $93,421

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
 

Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

​Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)

• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at [email protected]. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1600261 : Senior Specialist, Global Operations Support, Scheduling and Cell Logistics