We’re looking for a senior, forward-thinking leader to shape and lead Workplace Operations across our UK platform — a flagship environment at the heart of the firm.

This is a highly visible and influential role, responsible not just for operational delivery, but for setting direction, driving transformation, and ensuring the UK operating model evolves in line with the firm’s global strategy.

You will operate as a strategic partner to the business, anticipating needs, influencing priorities, and ensuring operations enables performance, experience, and long-term value.

In this role, you will:

• Set the strategic direction for UK operations, aligning the workplace model to future business needs and global priorities
• Own financial performance, driving transparency, long-term planning, and proactive cost and value optimisation
• Shape and lead a best-in-class vendor ecosystem, focusing on strategic partnerships, innovation, and measurable outcomes rather than day-to-day management
• Drive operational transformation, leading initiatives that enhance efficiency, scalability, and user experience through innovation, automation, and new ways of working
• Champion service and experience excellence, ensuring a consistently high-quality, client-centric environment across the UK platform
• Build and lead a high-performing team, developing capability and shifting focus from execution to strategic value creation
• Partner with senior stakeholders, acting as a trusted advisor and influencing decision-making at the highest levels

This is a role for someone who wants to shape, not just manage — bringing a proactive, forward-looking approach to how operations supports the firm’s success.

We’re seeking a strategic operations leader who combines commerciality, influence, and foresight, with a track record of delivering and evolving high-performing operational environments.

You will bring:

• Proven experience operating within complex, global and matrixed organisations, with the ability to drive alignment and navigate ambiguity
• A clear track record of setting and delivering operational strategy, demonstrating forward thinking, innovation, and proactive leadership
• Strong expertise in strategic vendor and partner management, including designing operating models and driving long-term value and performance
• Exceptional stakeholder engagement and influencing skills, with credibility and confidence at senior leadership and executive level
• Experience leading large-scale, high-profile or flagship operations, with a focus on both performance and continuous evolution
• A highly commercial, data-driven mindset, using insight to inform decisions, identify opportunities, and improve outcomes
• Demonstrated success in leading transformation and change, embedding new ways of working and enhancing service delivery
• Strong capability in building and leveraging performance frameworks, MI and analytics, shifting operations towards predictive and insight-led decision making