Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

Key Requirements:

• Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers.

• Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.

• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.

• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery, and billing inquiries.

• Reviews warranty claims.

• Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service, and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.

• Manages a profit and loss center.

• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Minimum Required Skills and Knowledge:

• Ability, competence and confidence to lead people.

• Effective interpersonal skills

Other Desired Skills and Knowledge:

• Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility.

• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.

• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Typical Education and Experience: bachelor’s degree or equivalent 3 years of related experience.

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Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.