We have an exciting opportunity for you to join the Contact Center Support team as a Command Center Supervisor! We are looking for a highly motivated leader with strong communication, analytical and organizational abilities, as well as the ability to create and maintain a very engaged, positive work environment. As a Command Center Supervisor, you will supervise all activities within the Command Center to maximize efficiency and meet customer service goals.

Responsibilities include, but are not limited to the below:

• Team Management: Oversee daily operations and managing a team, ensuring tasks are completed timely, and efficiently.
• Scheduling: Develop and manage work schedules to meet operational needs.
• Performance Monitoring: Track and evaluate employee performance, providing feedback and coaching as needed.
• Training and Development: Facilitate training programs to enhance team skills and knowledge.
• Reporting: Prepare reports on team performance, attendance, and productivity metrics.
• Process Improvement: Identify areas for improvement in workflows and implement strategies for increased efficiency for both internal and external customers.
• Compliance: Ensure adherence to company policies, procedures, and regulatory requirements.
• Communication: Act as a liaison between management, staff, organization, and senior leadership communicating data insights, recommendations, and targeted KPI(s).
• Motivation: Foster a positive work environment to maintain employee morale and engagement.
   

Qualifications:
 

• Minimum of 2 years of experience in Workforce Management
• Minimum of 2 years of Supervisory experience
• Must be able to learn and apply large amounts of technical and procedural information
• Strong critical thinking, decision making, troubleshooting and problem-solving skills
• Ability to manage change and work in a fast-paced environment
• Excellent verbal and written communication skills, including the ability to communicate technical issues to non-technical audiences that creates understanding by all levels of customer

 

Annual Salary

$64,000.00 - $126,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.